Reviews
Our AC went out on Sunday afternoon.
I contacted Touchstone and advised them of my problem.
They sent Dustin out that evening and he did what he could to get it cooling until a condenser could be replaced the next day.
Dustin was extremely professional and kept us informed of what he was doing and what was discovered.
Upon Dustin telling us that we had a leak in the lines and we needed a new condenser he set us up with an appointment the next day to replace and repair the problem.
Thanks to Dustin we were able to sleep cool that night.
Monday after lunch Case and another young man (didn't get his name, sorry), arrived and immediately began working on my unit even with thunder rolling in the background they continued to work to get my AC up and running.
Both of these young men were very friendly and kept us informed on what was being done.
They were able to complete the job in a timely manner and I am enjoying a nice cool home again.
Thank you Touchstone for hiring such hard working and professional young men.
I'm very pleased with my experiences with Touchstone and would not hesitate to recommend them to anyone needing their services.
Very courteous and did a good job got my AC working so fine I even turned it up two degrees
Prompt response after hours by Owner, Mark, and quick service call scheduled. The team that came out was very professional and respectful, and had us up and running quickly. Received a follow up call to be sure we were taken care of. That is customer service at its best!
Very honest.
We were very impressed with the Service Person, Brandon. Very professional and honest. Will use again!
I just wanted to share my review about Touchstone heating and air. These guys Jonn Holt, Troy and Hunter were very professional and educated in there install of my Split air unit in my garage/pool room. You guys are welcome to come over and play some pool anytime.... Touchstone is lucky to have these young men as part of their team
Service technicians all very friendly. You get a phone call and email and a text when they are on the way. Very satisfied
