Reviews
We purchased a new unit from touchstone heating and air. We couldn't have been happier our decision. From the moment we met Mr. Mark we were treated exceptional, he even went out of his way to make our one year old daughter smile while giving us our quote. He personally walked our house and gave an extreme through estimate. We decided we would go ahead with the purchase, and 2 days later he HIMSELF along with a very professional, hardworking team was here installing our unit, on good Friday at that, so we would have air for Easter.
I HIGHLY recommend them!!! FIVE STARS in our opinion.
Thank you Mr. Mark and team for your hard work !
Brett & Alisha Williams
Touchstone installed a new York AC system in my dad's home last year. Because of my dad's advanced age (90 years old), I was concerned that someone might try to take advantage of him and sell him more system than he needed for an excessive price. Nothing could be further from the truth. Mark Touchstone was very professional and called me to explain all the details and answer my questions. The installation was done quickly and efficiently. This year, I was contacted by the office staff to schedule the annual maintenance check. The lady was very friendly, informative, and helpful. I was there when the technician (Billy) came to perform the maintenance. He was warm, friendly, knowledgeable, and very thorough. He represented the company very well. If I lived in their service area, I would definitely use Touchstone for my HVAC services.
I called today and Mark promptly returned my call. He was at my house within the hour. Mark took care of the issues going on with my unit. I have air again! They are very efficient and dependable. I would recommend they for all your heating and air needs.
Today we were very pleased with Billy, the tech sent out to give our AC a needed tune up before this coming Florida summer, although we are already using it !! Billy was knowledgeable and quick and nice. With Florida summers coming, the very best thing you could do is get a tune up , get your coolant if needed before it goes out. I would definitely recommend Touchstone to be your HVAC services company. We would highly recommend them!
Scott & Michelle W.
I highly recommend Touchstone Heating & Air Inc. Mark and his team were absolutely amazing. Mark came out to give me a quote Thursday and sold me on the spot, mainly due to their awesome financing option as this was not an expected purchase. Mark was very personable and took plenty of time explaining everything to me. When Mark gave me the quote, he immediately had one of his guys charge up my unit to hold me over the weekend until they were able to install my new unit today. Jake and Toby came to install my new unit and did absolutely an amazing job. They both went above and beyond. They were super kind and worked hard. I had black mold on one piece of drywall around the top of the old unit and they replaced it even though they did not have to as it was not their job to do. So overall I am completely satisfied and know you will be too if you give them a chance.
Called for a replacement unit on Friday and they came out first thing Monday morning. Everyone was very professional. We are a doctors office and was concerned with the mess and fuss but, the ac unit was put in the attic in the middle of the work day with no issues. They even cleaned up behind themselves. We wouldn't have even known they were here if it wasn't for the cool ac they left us with . We will be using them in the past for all AC maintenance !!
The service was top notch. The technician arrived when he was scheduled and worked until the job was done. He also provided additional information on maintaining my system. I highly recommend Touchstone Heating & Air to anyone in need of repair or installation services.
Billy repaired our AC system the same day we called. He cleared the blockage, replaced the burned-out motor, and fabulously cleaned the unit. This company is reliable, goes the extra mile, and is outstanding!
They actually deserve MORE than 5 stars!! These guys and this company are simply amazing with their help, punctuality, professionalism, cleanliness, and having sooo much patience with my dogs! I am over the moon thankful and impressed with their work and customer service. I will recommend them highly! Thank you again Mark, Toby, Jake and John! God bless