Reviews
Have had them come out several times, always helpful, polite and quick to fix the problem. Absolutely the best ac company we've ever used.
Toby outlaw and his helper Blake came to my house today and repaired my duck work and also built a dog curb. They are highly recommended. They did an excellent job arrived on time and left no mess.
This was by far the best experience I've ever had with an A/C company
and over the years I have used quite a few. I called them just before 8am they immediately answered and listened to my problem with my A/C and said they would call me back within 5 min. They did and told me that they could have a technician on the way to my home right away if that would work for me. By 8:30, Ronald shows up at the door ready to help! He diagnosed that my condenser fan was going bad and needed to be replaced. By 10am new fan was installed and cool air was again blowing in my home, and I was able to resume my day without much of an interruption. From start to finish everyone was helpful ,prompt and professional. The owner even thanked me for giving them a chance before they even came to the house. Well I sure am glad I did. The price seemed reasonable for the job they did and I will definitely only use them and will recommend their company every time I get the chance. When the A/C stops working, we consider that an EMERGENCY in our house and I am so thankful they responded as quickly as they did!
The folks at Touchstone are professional, reliable, and reasonable. If you are in need of
a new A/C or you need maintenance on the one you've got, you can't go wrong with Touchstone!
Their technicians were very professional. They explained every step of their process in checking my system. They answered all my questions and showed me the damaged part that caused the issue. They used the warranty to cover the part that was damaged to help with the cost. They were very honest and I would recommend them to everyone.
Touchstone helped when my air unexpectedly died. Not only did they schedule for a new unit install the same week, but they took the time to get the old unit running for me so we could have air conditioning until the replacement is installed. Really treated me well, this is why my whole family uses Touchstone, they treat you right!
Huge shout out to the Technicians - John Holt & Jared Touchstone for being Awesome!! Thank you very much for everything!!!!!!
We called Touchstone after Cooks Heating and Air came out and charged us $150 to clear a clogged drain pipe and fixed absolutely nothing. When Jonathan from Touchstone showed up he immediately found the entire pipe full of gunk as well as a few other problems that the other guy didn't even bother to look at. He ended up fixing our problem as well as giving us a few other tips to keep our AC running longer and we paid LESS than we paid Cooks. Wish we had called Touchstone first, we will definitely be using them from now on.
Timely and professional service with knowledgeable and polite service technician. Blake kindly and patiently explained the current condition of the heat pump and what is needed to fix it. He also gave me some valuable information on how to maintain the unit. I highly recommend Touchstone Heating and Air.